Home » Company Profile » Customer Privacy Statement

Customer Privacy Statement


LCC Engineering & Trading GmbH (also referred to in this document as “LCC”, “we”, “our” and “us”) are committed to protecting and maintaining your privacy and to provide this Customer Privacy Statement to make you aware of our privacy practices and the choices you can make about how your personal information is collected and used, both online and offline. You may access this notice anytime on our Website  chromatographyshop.com  or through links placed at the bottom of our Newsletter.
You may visit our website chromatographyshop.com without identifying yourself or revealing any personal information, however, if you require a quotation, technical data or advice we demand your personal and company information.

Throughout this Customer Privacy Statement, “personal information” refers to any information that identifies you (either alone or together with other information), such as your name, address, e-mail address, phone number, etc.

If you do share your personal information with us, you can be assured that it will only be used to support your relationship with LCC or as otherwise set out in this Customer Privacy Statement.
This Customer Privacy Statement covers 8 main areas as follows:
Please keep in mind that our privacy practices may vary as required by local laws.


Scope of Customer Privacy Statement

This Customer Privacy Statement covers the collection, treatment and use of any personal information gathered by LCC from customers, suppliers, vendors and other entities that LCC does business with.

This Customer Privacy Statement does not apply to the practices of third parties that we do not own or control, including but not limited to any third-party websites, services and applications that you elect to access through our websites.

What Information We Collect

Customers and Vendors under this Customer Privacy Statement

During the course of your relationship with us, we collect personal information to enable you to order or sell products or services, download software updates, make requests, register for customized communications programs and enhance your experience on our websites.

We may collect such personal information as your name, postal address, telephone number, fax number, e-mail address, contact and billing information, transaction history (including order, lead, demo and service/repair history) and a credit card or other financial information (which shall be encrypted).
Through your in-person communications and/or online interactions with LCC, we may ask you to provide information regarding your personal or professional interests, demographics, experience with our products and contact preferences. We may combine the information you provide to us through different communications and contact channels, such as combining data collected online with information provided offline.

Besides, personal information will be required to determine access eligibility for certain restricted parts of our website.

All visitors to LCC websites including chromatographyshop.com and www.chemsupply.ch

While you are visiting our websites, we may collect some technical data related to your browsing sessions such as IP address, browser type and language, number of visits to our website and the hyperlinks you visited.
In most cases, we use such technical data in an aggregate form without identifying you personally for LCC’s own reporting, statistics and website enhancements, as well as for information security purposes.
Login or other tracking information that may identify you through website navigation will be stored for short time periods for technical security, website improvements, customer relationship purposes and so far as you continue interacting with LCC.

How We Use The Information under this Customer Privacy Statement

LCC uses your personal information to better understand your needs and provide you with better service. Specifically, we use your personal information to respond to your correspondence, help you complete a transaction, provide updates on service and benefits, and personalize our websites and communications (including marketing communications) with you.
Whenever we collect credit card numbers or other financial data, these are used only for payment processing and are not retained for other purposes.
From time to time by applicable local law, we may also use your information to contact you for market research or to provide you with marketing information we think would be of particular interest. To unsubscribe from promotional emails, please follow the unsubscribe instructions included in each marketing email or Section 2 below (“Choice”).
Furthermore, LCC and its third-party service providers may use cookies (as described below) to provide a more relevant and personal online experience and to analyze and improve our services, which may include tracking traffic, usage and navigation patterns related to your activities on our websites.
For more information about how you can express your choice regarding the use of your personal information, please read Section 2 below (“Choice”).


LCC will not use or share your personal information in ways unrelated to the ones described in this Customer Privacy Statement above without first notifying you and offering a choice, or if required by applicable law, seeking your consent.

To the extent permitted by applicable laws, we may send you periodic messages from LCC, including newsletters, promotions and special offers. We will use your name and email address to send them to you. You may choose to opt-out of receiving these messages without any negative effect on your relationship with LCC by following the unsubscribe instructions included in each marketing email. However, please note that opting out may prevent you from receiving email messages regarding updates, improvements, or special offers. If you are opt-out we may continue to send you non-marketing emails, e.g. emails about our business dealings with you. We also reserve the right to contact you when we believe it necessary, including where required by law.

We will also provide you with the opportunity to let us know if you wish to opt-out at any time of other contacts from LCC and without any negative effect to your relationship with LCC, and we will do everything we can to honour such requests. This choice is offered at the bottom of our online or offline communications to you by clicking the unsubscribe button

If you have any difficulty exercising your choices or feel that the choices you made on particular websites have not been taken into account, please use this Unsubscribe form [http://chromatographyshop.com/globaloptout/form].

Except as provided in Section 3, “Onward Transfer”, your permission will always be secured first, should we ever decide to share your personal information with third parties that are not acting on our behalf and governed by our Customer Privacy Statement.


Whom we share the information with under this Customer Privacy Statement

LCC does not sell, rent, or lease your personal information to others except as described in this Privacy Statement.

We only share your personal information among LCC with manufactures we represent or other resellers of LCC products and services or service providers (e.g., a shipper, credit card processor, market research company, etc.) who are acting on our behalf to fulfil your order or respond to your inquiry. Such LCC business partners are required to keep this data confidential and may not use it for any purpose other than to carry out the services they are performing for LCC.

LCC may also disclose your personal information: (i) if we are required to do so by law; (ii) if we believe that it is necessary to enforce or apply our terms of use and other agreements or otherwise protect and defend the rights, property or safety of LCC or that of our customers; (iii) to comply with a judicial proceeding, court order or other legal obligation or government inquiry; or (iv) to any entity that acquires any part of LCC’s current operations by way of merger, de-merger, acquisition, reorganization or sale of assets. You will be notified via email and/or a prominent notice on our Website of any change in ownership or usage of your personal information, as well as any choices you may have regarding your personal information.

LCC represents and collaborates with partner companies from around the globe. This requires the global transfer of personal data within the LCC partner companies. As a consequence and as permitted by applicable law, the personal information that you provide to us may be transferred across state or country borders, including to countries outside the country in which you reside (including to countries outside of the European Economic Area (“EEA”)), to consolidate data storage, simplify information management or synchronize customer relationship activities globally. It may also be processed by staff operating outside the country in which you reside (including countries outside of the EEA) who work for us or one of our resellers, manufacturer or service providers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and by this Privacy Statement.


LCC strives to keep your personal information accurate. We will provide you access to the personal information you provide to LCCt and the ability to review and correct it or ask for it to be deleted, as applicable. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting you access or enabling you to make corrections.

To access your personal information, please telephone LCC for assistance, or send your request by contact form.

We will respond to your request for access as soon as is reasonably practicable and in any event within 30 days.

We will retain your information for as long as your account is active or as required to respond to your request, provide you with the products/services you are interested in or complete LCC purchases of your products/services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

5. SECURITY under this Customer Privacy Statement

LCC is committed to ensuring the security of your personal information. To prevent unauthorized access or disclosure, maintain data accuracy, and ensure the appropriate use of personal information, we have put in place appropriate physical, electronic and organizational measures to safeguard and secure it. We may store personal information in locations outside our direct control (e.g. on servers or databases co-located with hosting providers).

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share this password with anyone.

Unfortunately, the transmission of information over the internet is not completely secure. We cannot guarantee the security of your data transmitted to our website; any transmission is at your own risk.
If you have any questions about security on our websites, you can contact us by Contact Form.

6. HOW LCC USES COOKIES under this Customer Privacy Statement

Types of Data Collected Through Cookies and Purposes of Cookies’ Use

LCC uses technologies, such as web-tracking tools designed for website session analysis and profiling of the users of our website. Such technologies enable us to optimize our website content and tailor it and other communications to you.

A cookie is a text file containing small amounts of information stored on your computer’s hard drive when you visit a webpage. You can find more information about cookies and how to manage them at http://www.allaboutcookies.org/.

The main purpose of a cookie is to allow a web server to identify a user and serve up customized web pages and/or login information to the user’s web browser when revisiting a web page. These cookies help you avoid entering identification details each time you visit our website or repeatedly type the same information you are looking for on our website (search terms, keywords, names of products, etc.).

Cookies also help us to promptly display the information you need and other information which we consider may be of interest to you.

We may use session cookies (which are deleted after each session) and stored cookies (which remain on your hardware after your session has ended). Cookies may be set by a third party operating on our behalf (e.g., to help us analyze web traffic or to improve your web navigation experience).

Cookie. Clear Gif. Tag and Script Usage and Your Choices About Tracking Technologies

We use the following types of cookies on our websites to help us analyze web traffic, to improve your web experience and to better target our marketing of products and services:
• Strictly necessary cookies, which are essential to enable you to move around the website and use its features.
• Performance cookies, which collect information about how you use the website, for instance, which pages you visit most often.
• Functionality cookies, which allow the website to remember choices you make (e.g. remembering your user name, language or the region you are in) and provide enhanced, more personal features.
• Advertising cookies, which are used to deliver advertisements more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign.

To facilitate the analysis of web traffic, an ID is assigned to help us uniquely identify you each time you return to our website.

By gathering and remembering information about your website preferences through cookies we can provide a better web and marketing experience. Specifically, cookies enable us to:

• Tailor our website’s operation to your needs likes and dislikes.
• Provide an automated log-in process as a convenience for previously registered customers, ensuring that you will be identified accurately and linked with your registration data.
• Ensure you are not surveyed multiple times during your visit(s) to our website.
• Provide a better web experience by letting us monitor what is working and what is not.

As a user, you have the ability to accept or decline the use of cookies. Where required by law, LCC indicates its use of cookies through a prominent banner on our website. Cookies can be removed explicitly using functionality built into most web browsers and you may refuse to accept cookies by activating this setting on your browser. You may also set up your web browser to notify you of cookie placement requests, to ask for permission to accept them, or to decline cookies completely. For information on how to adjust your browser regarding cookies, please visit:

Microsoft Internet Explorer: http://www.microsoft.com/info/cookies.htm
Firefox: https://support.mozilla.org/t5/Protect-your-privacy/Enable-and-disable-cookies-that-websites-use-to-track-your/ta-p/2784
Chrome: http://www.google.com/support/chrome/?hl=en
Safari: http://www.apple.com/support/safari/
Opera: http://www.opera.com/browser/tutorials/security/

If you choose to decline cookies, some of the websites may not be available to you.

Log Files

As is true of most web sites, we gather certain information automatically and store it in log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data. We use this information to improve the services we offer you, analytics and site functionality. We do not use this data for any other purpose

Clear Gifs (Web Beacons/Web Bugs), Tags, and Scripts

Technologies such as cookies (as detailed above), clear gifs, tags and scripts are used by us and our analytics company. These technologies are used in analyzing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis. We also may use Clear Gifs in our HTML-based emails to let us know which emails have been opened by recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns. For this reason, Clear Gifs may be tied to personally identifiable information.

7. DISPUTE RESOLUTION under this Customer Privacy Statement

If you have questions or complaints regarding our Privacy Statement or practices, please contact us Contact Form

If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact us via the contact form


Links to Third-Party Websites under this Customer Privacy Statement

Links to third-party websites are provided solely as a convenience to you. If you use these links, you will leave the LCC websites. LCC has not reviewed, does not control and is not responsible for these websites, their content or their privacy statement. Thus, we do not endorse or make any representations about them, any information, software or other products or materials found there, or any results of using them. If you decide to access any of the third-party sites linked to LCC’s website, you do so entirely at your own risk.

Email a Page

If you choose to use our Email a Page or Contact Page service, your name, comments and the email addresses you provide will not be used for any other purpose than to complete this page-forwarding transaction.

User Forums

This website may contain areas where users can transmit or post communications, for example on blogs, chat rooms, bulletin boards or user forums. You should be aware that any personally identifiable information you submit there can be read, collected, or used by other users, and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in such public areas.

Changes to the Privacy Statement

This Customer Privacy Statement is effective as of the date stated at the start of this Customer Privacy Statement. We reserve the right to modify this Customer Privacy Statement at any time by posting the revised policy on our websites and updating the date the statement was last revised at the start of this Customer Privacy Statement, so please review it frequently. If we make material changes to this Customer Privacy Statement, we will notify you by email or using a prominent notice on our home page. Unless we ask for your explicit agreement to certain terms of our policy, we consider that your continuous use of our website means that you accept the terms of this Customer Privacy Statement

Contact Information

Please send/contact us with questions or comments about our privacy practices at:
LCC Engineering & Trading GmbH
Steinbruchstrasse 4
Tel : +41 62 398 52 71

This Customer Privacy Statement was last revised on January 1, 2020.